Home
Home Practice Information Testimonials News Directions Patient Information Hours Contact Us
APPOINTMENTS

Call today to schedule your visit with one of our providers! We are pleased to offer same-day appointments for your acute care needs. In an effort to manage our providers’ schedules as efficiently as possible, please be aware that we operate under a 24-hour cancellation notice policy. If you are unable to make your scheduled appointment, please let us know as soon as possible.


We also offer walk-in appointments during Saturday clinic hours for established patients with acute needs.


CANCELLATION AND NO SHOW POLICY

EFFECTIVE 9/2/2014


We understand that situations arise in which you must cancel your appointment. It is therefore requested that if you must cancel your appointment you provide more than 24 hours notice. This will allow patients to be scheduled in that slot.


Office appointments which are canceled within less than 24 hours notification may be subject to a $25.00 cancellation fee. Procedure and Physical cancellations require at least a 72 hour notice. Without proper notification, they may be subject to a $50.00 cancellation fee.


Patients who do not call to cancel or reschedule an office visit will be considered a no show.  Patients may be subject to a $25.00 fee for office appointments and $50.00 for procedure/physicals.


Patients who cancel less than 24 hours in advance or no show two (2) or more times will receive a last chance letter. Once you have received a last chance letter and proceed to no show or cancel less than 24 hours before an appointment, you will be dismissed from the practice and denied any future appointments.


The cancellation and no show fees are the sole responsibility of the patient and must be paid in full before the patient’s next appointment.


We understand that special, unavoidable circumstances may cause you to cancel within 24 hours. Fees in this instance may be waived but only with management approval.


Our practice firmly believes that good physician/patient relationship is based upon understanding and good communication. If you have questions or concerns about our cancellation and no show policy please contact our practice manger directly at (919) 317-4549.

INSURANCE INFORMATION TESTIMONIALS CONTACT US

"Is it weird to love your doctor? Hope not, because I love mine--Nicole Price Swiner / Dr. Swiner's Medical Notes. It's so great to have a doctor who is intelligent and down to earth, tells you how it is, and has all the patience in the world… [Read More]



Durham Family Medicine

2400 Broad Street, Suite 1
Durham, NC 27704

(Directions)

Phone: 919-220-9800
Fax: 919-220-9500

Hours: Mon-Thurs 8AM - 6PM

Friday 8AM - 5PM

(Holiday Schedule & Extended Hours)

AARP, Aetna, Alliance PPO, Assurant Health, Blue Cross Blue Shield of NC, Beechstreet, Cigna, Definity Health, Duke Select, First Health, Golden Rule, Great West, Harrington Benefit, Humana, Inclusive Health, Mamsi, Medcost, Medicare, One Net, Primary Physician Care… [Read More]


Copyright © 2013 Durham Family Medicine