“Helping you age,
heal and recover at home”
701 Gervais St.
Suite 150-
Columbia, SC 29201
803.800.5561
803.630.1813 (fax)
? Are Care Coordination & Concierge Care services covered by Medicare or Insurance ?
Medicare does not cover Care Coordination. Long Term Care Insurance may cover some home care services and some aspects of Care Coordination. Consult your insurance company or review your plan to find out the details of coverage. Concierge services are “fee for service” and are therefore considered an out-
? What geographic areas do you cover ?
We provide services in the greater Columbia area, including Irmo, Forest Acres, and
Northeast Columbia.
? What is a Care Manager ?
A Care Manager Certified is a professional, such as a social worker, nurse or a human service professional certified by the National Academy of Certified Care Managers. Care Managers help families with immediate or long-
? How Can a Care Manager Help Me ?
A Care Manager may….
Conduct a thorough assessment to identify problems and provide solutions. We evaluate the person’s physical, social and ADL needs.
Make recommendations for care options and available services
Review medical issues, living options, care needs and offer referrals to specialist as needed
Screen, arrange and monitor in home help or other community services
Act as liaison for families at a distance, overseeing care and quickly alerting families to problems
Assist with moving an older person to or from home, a retirement complex, assisted living or nursing home
? How will I benefit from Care Coordination and/or Concierge Care services ?
Gain a lifeline of resources, support and dependable help
Reduce caregiver anxiety, isolation, stress and emotional burnout
Free up time to spend with family, friends and pursue more leisure activities
Have more time to focus on your business and career goals
? How do you bill for your services ?
Care Coordination is billed at a rate of $35.00 per hour with a two hour minimum. Concierge Care services are billed at a rate of $30.00 per hour per staff person with a one hour minimum. Clients who choose to purchase a monthly membership package receive a $5.00 discounted hourly rate.
Concierge services are billed from the time we leave our office and ends when we return to the office.
A mileage fee of $.55 is charged for any travel after a 30 mile radius. We bill our clients “a la carte” or monthly according to our client’s preference.
We accept cash, credit and debit cards. You may also set up an expense account with us. You can put as much money as you like into your account each month.
A deposit equivalent to one hour of selected service is charged up front. Discounts can be used for membership packages.
All expenses and fees are due at the time of service. The client incurs all additional expenses (groceries, medication co-
? What is your cancellation policy ?
We ask that you please schedule services “at least” 24 hours in advance.
A 12 hour notice is required for cancellation of scheduled services. Less than a 12 hour notice will incur a fee of 50% of your deposit.